Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 1-800-905-7925 or email cs@geiger.com.

All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.

Purchases can be made online through our secure checkout by authorized personnel only. For information on how to become an authorized purchaser, please contact your direct supervisor or manager. During checkout, please be sure to complete all necessary information, including purchase order or budget numbers if applicable.

Please note that the estimated total given at the time of checkout does not include shipping & handling charges. Actual freight will be assessed and added to your invoice upon shipment of your order.

If you prefer, you can also order by phone by calling Customer Service at 1-800-905-7925.

You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:

For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Club Demonstration Services will cover ground shipping costs for all purchases made through this website. If expedited shipping is required, additional charges may apply. Contact your direct supervisor or manager for approval of expedited shipping costs as needed.

Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new, easier to remember password through the My Account page.

You can update your password at any time through the My Account page by selecting Change Password.

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